Frequently Asked Questions

What exactly is an Extended Service Plan?

An Extended Service Plan functions very similarly to the original manufacturer’s warranty and can be purchased by car owners to potentially cover the costs of parts, labor, and sales tax on qualified repairs and replacements. The older the vehicle, the higher the average cost for repairs and maintenance making extended warranties vital for anyone looking to insure against unexpected, costly repair bills.

What if my vehicle still under the original manufacturer's warranty?

The better condition your vehicle is in when you purchase an Extended Service Plan, the better deal you can get on pricing. In addition, your manufacturer's warranty may not include as much coverage or benefits as a solid Extended Service Plan coverage.

How can I be sure my claim will be paid?

We have over 25 years of experience, and are backed by one of the top rated insurer's in the country. We are also BBB accredited and in good standing.

Do I get to choose who repairs my vehicle?

Yes. With RepairServicePlanDealer coverage you choose the repair shop, and we pay them directly.

Are you open all day?

Our main office is open from 9:00 am to 10:30 pm Eastern Time Monday through Friday and 9:30am through 4:30pm on Saturdays.

The Claims center is open from 8 am to 8 pm Eastern Time from Mondays through Fridays and 9:30 am to 5:30 pm on Saturdays.

What is covered under the contract?

"Mechanical Failure" of listed components as outlined in the applicable Terms and Conditions section of your Service Contract.

How do I file a claim?

Request the repair facility to call us.

How do I use my rental benefits?

Once the failed component(s) is determined to be a covered failure, and the vehicle must remain overnight, you are entitled to the rental reimbursement benefits as stated in your Service Contract Terms and Conditions.

How do I get an authorization for travel expenses?

Once the failed part(s) is determined as a covered failure and you are at least 100 miles from home, you should call us for an authorization number.

My vehicle needs a tow. How do I get this covered?

If you have Emergency Roadside Assistance , call the telephone number on your contract for Heritage Roadside Assistance. If your repair is covered by your contract terms and conditions, towing and road service may reimburse you for expenses as stated in your Service Contract Terms and Conditions.

How do you pay for a claim?

For Contract Holders - The Contract Holder may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

For Repair Facilities - The repair facility may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

Payment by credit card may also be available wherever and whenever circumstances allow.